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FREQUENTLY ASKED QUESTIONS

WHAT OUR GUESTS SAY ABOUT THEIR VISIT?

• The rooms at Hacienda Santa Ines were just amazing, great experience for sure. The food was great, the service incredible and the activities unbelievable. From horseback-riding, to 4 wheelers to swimming in the pool. There is also a Spa where you can have a massage in the middle of the day between activities. I fully recommend this experience.

Manuel Leal - Director Citibank

• "Hacienda Santa Inés has been one of the most special travel experiences that I've had in my life. It offers a fresh, new take on the "private villa experience", combining adventure and luxury flawlessly. The house is breathtaking, the food is succulent and the service is incredible. Hacienda Santa Inés is, without a doubt, one of those places that I want to go back to every year so that I can enjoy it in the different stages of my life."

Ignacio Villanueva - American Express

• Incredible vistas just outside the city of San Jose at 1800 meters above sea level, the weather is just perfect cool (between 60 and 70 degrees Fahrenheit). As a family of 5 we had the most relaxing and exciting vacation between the lavish lifestyle and the adventurous outdoors. We had the most amazing experience when we went Rafting at the Rios Tropicales, its just a National Geographic scenery all along the way. At the hacienda they have a 5 star service equal to the best Relais Chateaux including teppanyaki at the terrace under the trellis of the main garden, full course meals at the location of your choosing and with outstanding service.

We are definitely going back...

Mauro Nannini - President Davos International Bank

• The idea of paradise is certainly relative, but I think most would agree that having a chef to cater to all your culinary whims, a masseuse or two to massage your weary muscles, a wine and game room, a movie theatre, a hot tub, a serene pool, 300 acres to explore by foot or on ATV, and a helicopter to take you to the beach just might encompass that. So gather a group of your favorite friends and head to Hacienda Santa Ines, your luxurious home away from home.

Tracey Ceurvels - Living magazine

• During our stay, we experienced first-class service from the Hacienda staff. Casual and fine dining meals were taken “family style,” but were still expertly prepared by a celebrity chef, flown in for the occasion. We found the common areas and guest suites to be spacious and beautifully appointed, and the grounds and gardens were ours to wander and enjoy at our leisure. What a fabulous introduction to life in Costa Rica—and a safe, convenient way to experience this part of the world with children.

Tapp-McDougall - Editor in Chief and covers Travel and Spa.

• I loved my stay at Hacienda Santa Ines and recommend it to anyone who is seeking a luxurious and unique location for a destination wedding, family reunion or business outing.

Clint Brownfield - Travel Writer

• To the staff of Hacienda Santa Ines, thank you for the vacation of a lifetime! What a beautiful and unforgetable week we had!! You offer the most unique of experiences: the combination of incredible luxury and farm-life at its best! My family will never forget any part of our stay at Santa Ines, from the freedom of horseback-ridding in the property to the picking of vegetables for our dinner. We felt at home from the moment we got there.

Soledad Vivas & Ignacio Garcia - VP Banco Santander

• We chose a vacation in Hacienda Santa Ines because we thought it to be the perfect combination of relaxation and fun. Santa Ines surpassed all of our expectations! The staff was efficient and friendly, the setting and vegetation were lush and peaceful. But nothing can top the animals! This vacation was hands-on, educational and overall unforgetable! Thank you Hacienda Santa Ines.

Irene Zingg - President Sazingg Jewelers

WHERE IS SANTA INES?
Santa Inés

Located in the highlands of Costa Rica, at only 20 minutes from the city capital of San Jose, the stunning Santa Inés is an oasis of privacy and tranquility that is so sheltered that most are unaware of its existence.

SUGGESTED LENGTH OF STAY?

At Santa Inés, we have a minimum rental of 5 nights. However, we may be able to cater to shorter stays based on availability.

TIME OF ARRIVAL AND DEPARTURE?

Santa Inés has no official "check-in" or "check-out" times. Please tell us your arrival and departure dates and time, we will gladly accommodate to your travel schedule.

HOW TO GET TO AND FROM THE AIRPORT AND SANTA INES?

Transportation between the Airport and Santa Inés will be coordinated by Santa Inés at no cost to you.

CURRENCY AND FORM OF PAYMENT?

To pay for your stay at Santa Inés, please note that our accepted currency is the Dollar of the United States of America ("U.S. Dollar"). Local tours, helicopter rides and others also accept the U.S. Dollar as payment. The local currency is the Colon, which can be used for shopping, off-site movie theaters and more.

WILL THERE BE OTHER GUESTS ON SANTA INÉS AT THE SAME TIME AS ME?

During your stay at Santa Inés, the property is exclusively reserved for you and your guests.

ARE CHILDREN WELCOME?

Children of all ages are welcome at Santa Inés so long as they are under adult supervision.

CAN I RENT SANTA INES FOR THE SOLE USE OF MY CHILDREN AGES 19 TO 24 AND THEIR FRIENDS?

While young adults are welcome at Santa Inés, young adults between the ages of 19 to 24 cannot exclusively use the property. However, they are more than welcome to accompany you and your guests.

TEMPERATURE AND WEATHER?

The temperature at Santa Inés is lovely and typically varies from 59 degrees Fahrenheit at night to75 degrees Fahrenheit during the day. The months of May thru November usually have more rain than the months of December thru April.

CLOTHING AND ACCESSORIES ONE SHOULD BRING?

We recommend that you bring sweaters, jackets, rain gear, sneakers, all terrain shoes or low hiker boots, bathing suits, hat, sun glasses, sunscreen, your usual medicines, laptop, Ipod, Cd's, etc.

ARE ALL ACTIVITIES DONE AT SPECIFIC TIMES?

During your stay at Santa Inés, the property is your home away from home. Feel free to do what you want, when you want, taking in consideration the weather and time you wish to do such activities. However, please keep in mind that if you desire the employees' assistance, then we recommend that you coordinate with the Event Coordinator.

ELECTRONIC EQUIPMENT IS AVAILABLE AT SANTA INES?

Throughout the House, we provide wireless high-speed "Wi-Fi" where you can connect your Laptop, Ipad, Iphone, Blackberry, etc. We also have Flat screen TVs, Blu-Ray /DVD players, Satellite "SKY" TV and various music stereos ready for you to play the music from your Apple Ipod or CD's.

ELECTRICITY AT SANTA INES

At Santa Ines the electricity is equal to USA. 110-120 volt, guests in their country with a different voltage, please take note and bring the necessary adapters for your electronic equipment.

MEAL TIMES?

Meals will be served at the time you schedule with our Event Coordinator. For those traveling with children, at your request we can prepare a separate mealtime for the little ones. Otherwise, meals are often served to guests of all ages at the same time.

DO I HAVE TO PAY FOR THE USE OF 4 WHEELERS "ATV", HORSES, ETC?

At Santa Inés, all available facilities, 4 wheelers "ATVs", and horses are provided to you free of charge.

DO I PAY FOR FOOD AND BEVERAGES?

During your stay, all food and beverages offered by our facility are included.

TIPPING POLICY?

Please take note that at Santa Inés, we have a strict NO tipping policy. Our staff is highly trained and it is a pleasure for them to serve you. As such, we kindly request that you do not give or offer any form of tips to any of the employees.

IS THERE SOMETHING I HAVE TO PAY FOR?

Extra cost include, but is not limited to: helicopter rides, activities outside Santa Inés, exotic meals and liquors, telephone calls, any damages to equipment, installations or third persons, medical expenses if any, other services rendered such as manicures and pedicures, hairdressing services, babysitting, etc., that are provided by employees that do not work for Santa Inés.

HOW CLOSE IS CITY LIFE TO SANTA INES?

A mere 10 minutes from Santa Inés is the lovely Terramall Shopping Center, where you will find VIP cinemas, restaurants, and market shops. About 15 minutes from Santa Inés is the charming town of San Pedro, which has shops, restaurants, markets, bars, and more.

MY RESPONSIBILITIES WHEN RENTING OR STAYING AT SANTA INES?

You are at liberty to do pretty much anything you want at Santa Ines without anyone deciding for you. The employees are there to assist you if you desire. Therefore, whatever decisions you or your guests make, you'll be the ones solely responsible for its consequences.

IN CASE OF A MEDICAL EMERGENCY?

Our staff is trained in first aid. More importantly, Santa Inés has a membership with the most highly recognized emergency ambulance service in Costa Rica, known as "Costa Rica Medical Emergencies". Please note that the nearest hospital is a mere 15 minutes from Santa Inés.

SMOKING POLICY?

While smoking is permitted in the common areas of Santa Inés, we kindly request that you please adhere to our strict non-smoking policy in all bedrooms.